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PRIVACY POLICY

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This Privacy Policy describes how and when I collect, use, and share information when you use my website.

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This Privacy Policy does not apply to the practices of third parties that I do not own or control, including any third party services you access through my site.

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THE INFORMATION I COLLECT

 

To contact me, you must provide me with certain information (which you provide to me), such as your name, email address, phone number.

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WHY I NEED YOUR INFORMATION AND HOW I USE IT

 

I rely on a number of legal bases to collect, use, and share your information, including:​​​

  • As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services;

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INFORMATION SHARING AND DISCLOSURE

Information about my customers is important to my business. I do not share your personal information with any external services. I don’t save your information outside of LM Heating and Plumbing LTD on any occasion.

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DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years.

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YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

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HOW TO CONTACT ME

For purposes of EU data protection law, I, Lee Morris, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@lmheatingandplumbing.co.uk. Alternately, you may mail me at: 20 Cleeve Road, Downend, Bristol, BS16 6AD, UK

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